Non-Compliance Report / Complaints
Once a school earns its AAHSA accreditation, it is required to remain in compliance for its five year accreditation period and to provide confirmation of compliance at the two year mark. AAHSA takes very seriously any and all non-compliance complaints against our member schools. Therefore, all complaints are investigated to the level possible by AAHSA.
AAHSA has no legal authority over any of our member schools and only has authority as is defined by our accreditation process. The sole influence that AAHSA possesses is through the insistence that the accreditation standards be maintained. It is for this reason that any complaint to AAHSA regarding a member school be understood for the limited jurisdiction that we maintain and the lack of ability to prescribe remedies to member schools apart from compliance with standards. This limitation, however, should not be interpreted as a lack of concern from the AAHSA staff or Board of Trustees.
Upon receipt of a non-compliance report, a copy of the complaint along with a letter from the Director of Accreditation is forwarded to the Head of School, with a request for an official response from the school within 30 days. The complaint, the response, and any subsequent written correspondence on the matter are placed in the school’s accreditation file and made available to the accreditation visiting team chair on the next accreditation visit. All complaints are available to inform the discussion and review of the next team visit. However, an immediate investigative visit to the school is only undertaken if the response by the school is unsatisfactory or an accumulation of complaints indicates that a school’s response is inconsistent with a prevalence of evidence.
As is frequently the case, if a school’s practices are bordering on non-compliance, a discussion that is triggered by a non-compliance complaint is often a catalyst to remedy such practices. This is our first desire that a school be in compliance and any practices that may be deemed non-compliant be corrected. In the event that a school is not compliant, a series of actions will be undertaken with the school. The first to be a request to remedy the non-compliance, and the subsequent actions would be warning, probation, and an ultimate action of terminating the accreditation.Call or email "Director of Compliance: Toll Free at :1-888-353-1122